Return Policy

Effective Date: 18 - July - 2024

At Cyber Raft, we want to ensure you are completely satisfied with your purchase. If you are not happy with your purchase, you can return it under the following terms.

1. Return Eligibility

To be eligible for a return, please make sure that:

• The item was purchased in the last 7 days.
• The item is in its original packaging.
• The item is in new and unused condition.

2. Non-returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Perishable goods (such as food, flowers, newspapers, or magazines)
• Personal care items (such as cosmetics and undergarments)

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at support@cyberaft.com to request a return authorization.
2. Provide your order number, details of the product you wish to return, and the reason for the return.
3. If your return is approved, we will provide you with a return authorization number and instructions on how to return your item.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please ship the item to the following address: D - 22, Ground Floor, Near Axis Bank ATM, Sector - 3, Noida - 201301

5. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will initiate a refund to your original method of payment within 7 days. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same item. Please contact us at [insert contact email or phone number] for instructions on how to proceed with the exchange.