Return Policy
Last Updated: 30 July 2024
At cyberaft.com, we strive to ensure that our customers are fully satisfied with their purchases. This Return Policy outlines our terms regarding product returns, exchanges, and the steps to process a return.
1. Eligibility for Returns
You may return items under the following conditions:
- Damaged or Defective Products: If an item arrives damaged or defective, it is eligible for return. Please notify us within 7 days of receiving the item.
- Incorrect Product Received: If you receive an incorrect item, please reach out to us immediately. We will arrange for the correct item to be shipped or issue a refund if applicable.
- Returnable Products: Only certain items are eligible for return. Non-returnable items include digital products, personalized goods, and perishable items.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Digital Products: Downloadable content or digital services cannot be returned.
- Customized or Personalized Products: Custom orders and items with personalized details cannot be returned.
- Final Sale Items: Products marked as "final sale" are non-returnable.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at mnk@cyberaft.com with your order details and reason for the return request.
- Provide Documentation: Include proof of purchase (e.g., receipt, order number) and photos if the product is damaged or defective.
- Packaging: Items must be returned in their original packaging, along with any accessories, manuals, or free gifts included.
- Shipping: You may be responsible for return shipping costs unless the return is due to a defective or incorrect item. We will provide instructions on where to send the returned item.
4. Processing of Returns and Exchanges
Once we receive the returned item, we will:
- Inspect the Product: Check the item for any damage or wear that may affect the return eligibility.
- Refund or Exchange: If the return is approved, we will either issue a refund to your original payment method or process an exchange, as requested.
- Timeline: Refunds and exchanges are processed within 5-10 business days after we receive the item. Depending on your payment provider, it may take additional time for funds to reflect in your account.
5. Return Shipping Costs
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, we will cover return shipping costs.
- Customer-Initiated Returns: For returns due to reasons other than damage or error on our part, the customer is responsible for shipping costs.
6. Cancellations and Modifications
- Order Cancellation: Orders may be canceled if they haven’t been processed for shipping or service initiation. To cancel an order, please contact us as soon as possible.
- Modification Requests: If you need to modify an order, please reach out within 24 hours of placing the order.
7. Contact Information
If you have questions about our Return Policy or need assistance with a return, please contact us at: